Shipping Delays due to virus
Thanks again for ordering from us, we appreciate it!
Unfortunately, we are having some delays with some orders and some specific products on some orders. At CandyMafia, WE are working around the clock (literally) to get your orders out the door as fast as possible. But unfortunately, since we only use fresh candy, we are getting some delays from our suppliers who can't keep up with us. Our suppliers used to ship our assorted bags to us in 2-3 days, and now it's taking weeks. And when they finally arrive...they don't send us our entire order! So it's taking much longer to ship out orders. So we really do apologize for the delay.
In the meantime, the word has gotten out that we have the best candy, so EVERYONE is ordering from us! Yay! ...but that also means that orders might take longer than normal to ship, based on the orders that came in before yours. But we're still getting to you!
And the very last part of this perfect storm, is that the post office is also getting overwhelmed with the amount of packages that the US is ordering. They are calling this "Second Christmas" because they are seeing so many packages. The issue is that the post office can hire extra staff ahead of time for for Christmas...but corona forgot to put their little "event" on the calendar. So there may be some delays even after your order ships.
So please be patient with us.
Unless we're totally out of stock on something (like a seasonal item), we aren't cancelling any orders, and we WILL get to your order. We promise that we haven't forgotten about you, and we will get to you as soon as possible, and will email you your tracking number as soon as your order ships.
In the end, we REALLY appreciate every single person who orders from us. The year 2020 is our 10th year in business, and we are busier than we have ever been...or have ever imagined. And we really thank you for that. We're doing our best to get your candy out the door as fast as possible,
and make your stay at home a little...sweeter. :)
Thanks again for being patient!
Thanks for working with us, and welcome to the "family" of CandyMafia!
Generally, all of our orders ship out within 2-3 business days. We use the USPS Priority Mail and have a Flat Rate of only $6 shipping for your entire order. The USPS has been great and manages to get orders to most of the country in 3 shipping days.
If you have a special deadline or special request, please email us and we can definitely expedite your order. We'll work with you to not only let you know how long it will take to pack up the order, but we'll work together to find the best shipping solution. We can always work with Fedex or UPS if those are better carriers for you. Just ask us!
...we're really nice. ;)
If you have any other questions, please contact us and we'll be glad to help. Thanks again for loving candy! -CandyMafia